Refund Policy

​​At Irene Virtual Solutions, we strive to provide high-quality virtual assistance, social media management, and online bookkeeping services. We understand that circumstances may arise where a refund is necessary. This policy outlines the conditions under which refunds may be granted.

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1. Eligibility for Refunds

Refunds may be considered under the following conditions:

• The service was not delivered as described or agreed upon.

• Technical issues prevented service completion, and no alternative solution was provided.

• A cancellation request was made within the allowed timeframe before service commencement.

 

2. Non-Refundable Services

Certain services are non-refundable, including:

• Completed work that has been delivered and approved.

• Digital products, templates, or downloadable resources.

• Services canceled after work has begun or significant progress has been made.

 

3. Refund Request Process

To request a refund, please follow these steps:

1. Contact us at [irenemayion25@gmail.com] with your refund request.

2. Provide details of the service, reason for the refund, and any supporting documentation.

3. We will review your request and respond within 5 business days.

 

4. Refund Method & Timeline

• Approved refunds will be processed via the original payment method within 7–14 business days.

• Any transaction fees incurred during payment processing may be deducted from the refund amount.

 

5. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with the updated effective date.

 

6. Contact Information

For any questions regarding this Refund Policy, please reach out to: 📧 [irenemayion25@gmail.com] 📍 La Trinidad, Benguet, Philippines